Comments on: The management override http://controlfreak.net/2006/11/10/the-management-override/ a survivor's guide Sun, 20 Jun 2010 15:16:09 +0100 http://wordpress.org/?v=2.9.2 hourly 1 By: roger http://controlfreak.net/2006/11/10/the-management-override/comment-page-1/#comment-3 roger Fri, 10 Nov 2006 21:21:26 +0000 http://controlfreak.net/2006/11/10/the-management-override/#comment-3 This year I've been on an ITIL course, understood the jargon, and passed the exam. I looked forward to implement this in our organisation as it would manage the requests of work that came to me and make my day less messy, less problematic and more structured. Management would often remind us to only do work that was put through the ITIL compliant recording system so all work was processed and logged. The problem? The management overide. "Come and fix my problem now, no call has been logged, don't worry about that". I've need seen so much negativity caused by a single person waving the big stick, and when questioned hard the inevitable override is made in lieu of a valid arguement backed on technical or logical merits. I've worked for a few good managers, and one great one, and every one of them made me feel like I wasn't being managed... This year I’ve been on an ITIL course, understood the jargon, and passed the exam. I looked forward to implement this in our organisation as it would manage the requests of work that came to me and make my day less messy, less problematic and more structured.

Management would often remind us to only do work that was put through the ITIL compliant recording system so all work was processed and logged.

The problem? The management overide. “Come and fix my problem now, no call has been logged, don’t worry about that”.

I’ve need seen so much negativity caused by a single person waving the big stick, and when questioned hard the inevitable override is made in lieu of a valid arguement backed on technical or logical merits.

I’ve worked for a few good managers, and one great one, and every one of them made me feel like I wasn’t being managed…

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